Information We Collect From You
When you register and use the 14x platform, we collect several categories of information to keep our services running smoothly and securely. This information is collected directly from you or automatically as you use the platform.
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- Encrypted passwords
- Government-issued ID (if requested)
- Device type and operating system
- IP address and general location
- Browser type and version
- Access logs and session duration data
- In-platform activity records
- MYR deposit and withdrawal history
- Payment methods used
- Bank account number (masked)
- Financial transaction records
- Games and bets placed
- Session frequency and duration
- User settings and preferences
- Customer support interaction history
How We Use Your Information
14x uses the information collected solely for legitimate purposes necessary to operate the platform. We do not use user data for unrelated purposes without your consent.
- Account management: To create, verify, and manage your user account on the 14x platform.
- Transaction processing: To accurately and securely process deposits and withdrawals in MYR.
- Platform security: To detect and prevent fraud, money laundering, or suspicious activity.
- Legal compliance: To comply with applicable legal and regulatory requirements.
- Service improvement: To analyse usage patterns and improve the overall user experience.
- Communications: To send important notifications related to your account, transactions, and service updates.
14x will not sell, rent, or transfer your personal information to third parties for their own marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The 14x platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
Essential cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled as they are critical to platform operations.
Performance cookies: Collects information on how users interact with the platform — such as the most frequently visited pages and error messages. This data is used to improve platform performance.
Preference cookies: Saves user preferences such as language settings, display configurations, and login details for ease of access on return visits.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 14x platform.
Data Storage, Security & Sharing
How We Protect Your Data
14x implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption across all communications, password storage encrypted using appropriate algorithms, and round-the-clock system monitoring to detect threats.
Third-Party Sharing
Your information may be shared with a limited number of trusted third-party categories in the following circumstances:
- Payment providers: To securely process MYR deposit and withdrawal transactions.
- Technical service providers: Who assist in running the platform infrastructure, subject to strict confidentiality agreements.
- Regulatory authority: When required by law or a valid court order.
All third parties who receive 14x user data are required to uphold data protection standards equivalent to or higher than our own.
Your Rights as a User of This Platform
As a 14x platform user, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you may request that we correct it.
You may request the deletion of your account and personal data, subject to record retention requirements prescribed by law.
To exercise any of the above rights or to enquire about how your data is managed, please contact the 14x support team by email at: [email protected]. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.
Policy Updates & How to Contact Us
14x reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Users will be notified of any significant amendments via in-platform notifications or email, depending on the extent of the changes.
We encourage you to review this page periodically to stay informed about how we protect your information. The latest effective date is always displayed at the top of this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you can reach the 14x team via:
- Email: [email protected]
- Section FAQ for general privacy and account-related enquiries
This Privacy Policy forms part of the 14x platform agreement and should be read together with the platform's Terms & Conditions.
Your Data Is Safe With Us
14x is committed to protecting every user's privacy. Register or log in to start enjoying a safe and trusted betting experience.
Register Account FAQ